The location here is amazing, it's close to a lot of attractions, shopping, amenities, the metro, and the city itself.

The breakfast here is decent, offering a good start to the day. 🍳 You can enjoy some lovely views, especially of Coco Park and Bar Street, which are just a stone’s throw away. The staff is super attentive and ready to help, making the service top-notch. The rooms are well-appointed, and the beds are really comfy for a good night’s sleep.

Great location, relatively near Coco Park. Courtesy from the whole staff. Friendly customer service, including extensive breakfasts with fresh seafood and the Gluten Free bread.

Breakfast very expensive.

Check-in was very speedy, and there is on-site parking available.

The room we had was functional and fashionable with light decoration, a VERY firm King bed plus the bathroom with separate tub & shower.

Great location near shopping mall and metro. Comfy bed with nice view from higher floors.

Not a true 5-star hotel. Poor English skills from reception staff and difficulty communicating basic requests.

The location and the hotel staff. Great service and food at the club lounge.

The food at the marco cafe was not great at all. Expensive also for a not so great experience. Even the so called asian food was not so great.

Around 8 minutes work to Metropolitan Rapid transit so quite convenient. A few food stores/restaurant at the side of the hotel. In house service for extra bath towels, shower gel, shampoo were quite prompt and excellent. Helpful staff.

Hotel main Lobby cafe, must pay money to sit there. Unable to extend beyond 2 o'clock check out time despite staying there for 4 nights.

Good location, close to subway and shopping area. Helpful staff, nice spa.

Well located in the center of Shenzhen.

Mini-bar was stocked a bit thin.

I am especially impressed about the good services and friendliness of the staff in the reception and in the restaurant .Making us feel at home while staying there . My compliment to a lady staff in the Cafe who left a good impression to me and my business group with her good care during our breakfast and buffet dinner . She was patient enough to recommend the specialties of the restaurant and left us with the feeling like a family member . I dont know her name . She was called Wendy by her colleagues .

I recently stayed at Crowne Plaza in Futian for a business trip. The receptionist, Kenji, was very helpful and provided me with all the necessary information. The hotel exceeded my expectations with its comfortable toilet and amazing shower. The location was perfect and incredibly convenient, especially with its proximity to Coco Park, metro stations, and nightlife. The staff were excellent in fulfilling any requests and the complimentary parking was a great addition. a great stay with a very good location.

I do recommend this hotel.

Easy check in and friendlys staff, very helpful fitness center staffs, incl pool attendant.

lobby lounge not comfortable enough

Because its "Marco Polo" which gives a good standing and assurance of the comfort & services.

For those looking for a luxurious stay, this hotel is a great choice. The staff were attentive and went above and beyond to fulfill my needs. The exclusive amenities, such as the heated swimming pool and beauty treatments, were a highlight and added to the experience. The restaurant provided a diverse and delicious menu, while the bar/lounge area was the perfect place to unwind after a busy day of exploring. In-room breakfast was exceptional and a great start to the day.

The only minor issue I encountered during my stay at the hotel was the lack of availability of beach umbrellas and sun loungers. However, this was not a major concern and did not overshadow the overall great experience I had here.